When will we send your order?
After we receive your order, we will send your order within 48 hours. (Except holidays)
Is our product original?
We are SIAOEL shop, we have our own factory, all the goods we sell in our store are original.
All products will be tested strictly before shipping. We will use anti-vibration package, in order to ensure that your package can be safely delivered to you. So you have no worries.
How long does it take for me to receive the package?
We use our co-operative logistics, promised delivery time is 15-60 days, if you do not receive the package within 60 days, we will give you a refund or send your order again. Your money is safe. Special countries such as Brazil, Chile, we are committed to delivery time is 15-90 days.
What if I received a product error or damage?
If you receive a product error or damage, please contact us immediately, we will respond quickly and give you a solution, you will get a refund or replacement service.
About warranty service.
We promise warranty One Year and we will repair it free of charge (Should keep items without detached),The charged of returning and reshipping should be paid by customer.
If you are satisfied with our merchandise, please give us all 5 stars. If you have any questions, please do not give us negative feedback. Please inform us immediately, we will give you the best service and solution.
Please Note :
1. Please fill in your FULL name and FULL address including your Apartment No., Street, City, Region and Country.
And Russian buyer please leaver us your full name, which is very important.
2. We are unable to control the delivery time because it is processed by Third Party service,
but if the parcel can not arrive after delivery protection time, please contact us, we will help you track it and give you a satisfied reply.
3. When Parcel comes , pls Check Face to Face and Sign For it.